Infracontrol Online provides full control over society’s infrastructure so that we can all enjoy simpler, better functioning everyday lives.
Intelligent Solutions is Infracontrol Online’s retailer in Norway
Infracontrol Online
Infracontrol Online is our unique cloud service. It provides full control over a community’s infrastructure so that we can all enjoy simpler, better-functioning everyday lives.
So far, just over 100 national and local public infrastructure owners have linked up to our unique cloud-based service Infracontrol Online to simplify their technical administration. The service helps them assure the quality of operations and maintenance in order to reduce their costs and improve service. Among other things, Infracontrol Online gives them access to:
- The receipt of fault reports and comments
- The collection of operational alarms from technical installation
- Case management and supervision of remedial actions
- Distribution of alerts and disturbance information
- Smarter control of e.g. public lighting
- Methods for reporting, follow-up and analysis
Furthermore, Infracontrol Online creates a valuable fund of knowledge about the infrastructure’s function and its maintenance requirements that can form the basis for planning and the implementation of various measures.
The cloud service was set up in 2003 and has run continually since. It’s built on an open platform that provides excellent scalability and integration capabilities with other systems.
Case management
Infracontrol Online collates technical operations alarms, fault reports and comments into cases that simplify operations and maintenance and improve service to citizens, companies and visitors.
Monitoring
Infracontrol Online was developed to retrieve information from different types of systems for technical installations such as streetlighting, water purification plants or traffic lights.
Fault reporting
Simple, easily accessible methods for submitting fault reports and comments means citizens feel they are participating in the running of their community and that they are better able to influence their immediate surroundings.
Alerts and advisories
Infracontrol Online enables the quick, simple distribution of information in the event of disruptions to the community’s infrastructure. This can include information about traffic delays and floods etc.
Control
Any technical system that is connected to Infracontrol Online can also be controlled. This might mean switching on a street lighting system, resetting alarms or starting a heating installation.
Full control
Fault report
A citizen reports the problem via an app, a form on the municipality’s webpage or Facebook, or by a phone call to the municipality’s contact centre where it is registered by the staff.
Operational alarms
All kind of technical installations can be connected to Infracontrol Online. That makes it possible to detect faults automatically, before they cause any disturbances.
Click for larger image
Direct action
The fault report (or the operational alarm) is sent directly to the person responsible to fix the problem. Usually this is a maintenance subcontractor.
Through an officer
Sometimes a fault report must be approved and prioritized by an administrator before it is sent to the person responsible to fix the problem.
Click for larger image
The problem is fixed
The maintenance staff has performed the necessary actions to fix the problem an sends an action report. The municipality administrators has continuously full control over everything.
The fault needs further action
If the maintenance staff for some reason are not able to fix the problem they send a report regarding this. The municipality administrators has continuously full control over what is happening.
Click for larger image
A message is sent to the citizen
The municipality administrator close the case, and a pre-configured or manually edited message is sent to the person who reported the problem, as a thanks for the help.
Preventive maintenance
The fault reports and the operational alarms is analyzed by the municipality administrators and provide a valuable basis for changes that can help to avoid future problems.
Click for larger image
1. A problem occurs
Fault report
A citizen reports the problem via an app, a form on the municipality’s webpage or Facebook, or by a phone call to the municipality’s contact centre where it is registered by the staff.
Operational alarms
All kind of technical installations can be connected to Infracontrol Online. That makes it possible to detect faults automatically, before they cause any disturbances.
Click for larger image
2. The case is sent for action
Direct action
The fault report (or the operational alarm) is sent directly to the person responsible to fix the problem. Usually this is a maintenance subcontractor.
Through an officer
Sometimes a fault report must be approved and prioritized by an administrator before it is sent to the person responsible to fix the problem.
Click for larger image
3. Staff reports
The problem is fixed
The maintenance staff has performed the necessary actions to fix the problem an sends an action report. The municipality administrators has continuously full control over everything.
The fault needs further action
If the maintenance staff for some reason are not able to fix the problem they send a report regarding this. The municipality administrators has continuously full control over what is happening.
Click for larger image
4. Case is closed
A message is sent to the citizen
The municipality administrator close the case, and a pre-configured or manually edited message is sent to the person who reported the problem, as a thanks for the help.
Preventive maintenance
The fault reports and the operational alarms is analyzed by the municipality administrators and provide a valuable basis for changes that can help to avoid future problems.
Click for larger image